Jewellery expertise since 1978
Terms of service
Your provider and contractual partner
Amor GmbH
Kanaltorplatz 1
63450 Hanau
Germany
Limited liability company (Gesellschaft mit beschränkter Haftung) with its registered office in Hanau
Local Court (Amtsgericht) Hanau, HRB 96994
Managing Director: Tobias Passberger
VAT identification number pursuant to Section 27a of the German VAT Act (Umsatzsteuergesetz): DE 814756247
Person responsible for content pursuant to Section 5 DDG and Section 18(2) MStV: Tobias Passberger
You can reach our customer service for questions, complaints and objections via our contact options.
amor.de
You will find the statutory instructions on the right of withdrawal for consumers in distance selling under clause 6 of these General Terms and Conditions.
For the storage of these documents and the options for viewing the contract text (text of the offer), please refer to clause 2 of these General Terms and Conditions.
We look for customer-oriented solutions in legal matters too. You can simply call us. Of course, you retain all your rights without restriction even if you do not call. The legislator obliges online providers in particular to give numerous notices about the contract and the applicable terms. We have compiled these notices and our other delivery terms for you below.
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (AMOR GmbH) via the website www.amor.de. We deliver exclusively on the basis of the following General Terms and Conditions, which form the basis of all contracts concluded with us on the basis of the offers in our online shop. General terms and conditions of the customer that conflict with or deviate from the following provisions do not apply. The following terms and conditions apply exclusively even if we carry out the delivery and performance without reservation in the knowledge of terms and conditions of the customer that conflict with or deviate from them.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. A trader is any natural or legal person or partnership with legal personality who or which, when concluding a legal transaction, acts in exercise of their trade, business or profession.
(3) Where periods are stated in working days, this means all weekdays with the exception of Saturdays, Sundays and public holidays at our registered office.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods.
(2) By placing the respective product on our website, we already make you a binding offer to conclude a contract on the terms stated in the item description.
(3) The contract is concluded via the online basket system as follows: The goods you intend to purchase are placed in the “basket”. You can open the “basket” at any time via the corresponding button in the navigation bar and make changes there. After you have opened the “Checkout” page and entered your personal data and the payment and delivery terms, all order data is displayed once again on the order overview page. If you use an instant payment system as your payment method (e.g. PayPal / PayPal Express, Amazon Payments, Klarna), you will either be taken to the order overview page in our online shop or first be redirected to the website of the provider of the instant payment system. If you are redirected to the instant payment system, you make the relevant selection or enter your data there. Finally, you are taken back to the order overview page in our online shop. Before submitting the order, you have the opportunity here to check all details once again, to change them (also via the “back” function of your web browser) or to cancel the purchase. By submitting the order via the button “order with obligation to pay”, you declare legally binding acceptance of the offer, whereby the contract is concluded.
(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically ensured and, in particular, that it is not prevented by spam filters.
§ 3 Right of retention, retention of title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 4 Legal guarantee
(1) The statutory rights in respect of defects apply.
(2) As a consumer, you are asked to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not do so, this has no effect on your statutory claims under the legal guarantee.
§ 5 Choice of law, place of performance, place of jurisdiction
(1) The law of the Federal Republic of Germany applies to all legal transactions or other legal relationships with us. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international conventions, including after their incorporation into German law, do not apply. In the case of contracts for a purpose that cannot be attributed to the professional or commercial activity of the entitled party (contract with a consumer), this choice of law does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
(2) In business dealings with merchants and with legal persons under public law, our registered office is agreed as the place of jurisdiction for all disputes concerning these terms and conditions and the individual contracts concluded under them, including actions on bills of exchange and cheques. In this case, we are also entitled to bring an action at the customer's registered office. Any exclusive place of jurisdiction remains unaffected by the above provision.
II. Customer information
1. Identity of the seller
AMOR GmbH
Kanaltorplatz 1
63450 Hanau
Germany
Phone: +49 (0) 6181-30090-0
Email: info@amor.de
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
We are willing to take part in dispute resolution procedures before consumer conciliation bodies.
2. Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the options for correction are governed by the provisions “Conclusion of the contract” in our General Terms and Conditions (Part I).
3. Contract language, storage of the contract text
3.1. The contract language is German.
3.2. We do not store the complete contract text. Before you submit the order via the online basket system, you can print out the contract data using your browser's print function or save it electronically. Once we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions are sent to you again by email.
4. Codes of conduct
4.1. We have submitted to the Käufersiegel quality criteria of Händlerbund Management AG and, in connection with this, to the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at: Käufersiegel - Zertifizierungskriterien (haendlerbund.de) and Code of Conduct – Trust Ecommerce Europe (ecommercetrustmark.eu)
5. Main characteristics of the goods or services
The main characteristics of the goods and/or services can be found in the respective offer.
6. Prices and payment terms
6.1. The prices stated in the respective offers and the delivery costs are total prices. They include all price components, including all applicable taxes.
6.2. The applicable delivery costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and must be paid by you in addition, unless free delivery has been promised.
6.3. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.
6.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately.
7. Delivery terms
7.1. The delivery terms, the delivery date and any delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
7.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the item sold during transport only passes to you when the goods are handed over to you, regardless of whether the transport is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the trader or another person designated to carry out the transport.
8. Statutory liability for defects: Liability for defects is governed by the provision “Legal guarantee” in our General Terms and Conditions (Part I). The German version of these terms and conditions and customer information was drafted by the IT-law specialists of Händlerbund and is continuously checked for legal compliance. Händlerbund Management AG guarantees that the German texts are legally sound and accepts liability in the event of warning letters (Abmahnungen). This English version is a translation provided by Amor GmbH. Further information: Rechtstexte für Online-Shop, Website & Co (haendlerbund.de)
Last updated: 17 March 2025
